SUPPORT

ICF Market is a registered software development company and an official NinjaTrader® partner and vendor. We specialize in creating advanced volume trading indicators and order-flow tools for the NinjaTrader 8 platform.

Our products include a suite of volume-based indicators—such as footprint charts, volume profile, order book, and other order-flow analytics tools—that help traders analyze Level II market data in real time.

We also offer custom NinjaScript development services for traders who require tailored indicators or automated strategies.

In short, ICF Market provides professional-grade NinjaTrader add-ons and expert programming services to give Forex and Futures traders a cutting-edge trading advantage.

Ordering from ICF Market is simple and secure.

1. Browse our Products page and select the indicator or package that suits your trading needs.

2. Register an account on our website using a valid email address.

3. Add your chosen product to the cart and proceed to Checkout.

4. Complete the payment using one of our trusted payment methods.

Once your order is placed, you will receive an order confirmation. After that, we’ll send you detailed instructions on how to request and activate your license. If you need any help during the process, our support team is ready to assist you at every step.

In summary:
Just select your product, sign up, pay, and you’re done — we’ll handle the rest, ensuring your software and license are delivered promptly and securely.

We support multiple secure payment methods to make your purchase easy and safe.

You can choose from the following options:

• Bank transfer via Wise

• Major credit and debit cards (processed securely through our payment gateway)

• PayPal

• Cryptocurrency

If you prefer a direct bank wire or another method not listed, feel free to contact us — we’re often able to accommodate custom payment arrangements.

All transactions are processed in USD (United States Dollars) unless otherwise specified. Our checkout system will guide you step by step through your selected payment option.

We selected these methods to ensure that whether you’re a domestic or international customer, your purchase experience is secure, flexible, and straightforward.

Note:

• Payments via PayPal or credit card are usually confirmed instantly

• Bank transfers or Wise payments may take slightly longer to process

We take pride in offering responsive, friendly, and knowledgeable customer support.

Our support team is available through multiple convenient channels:

• Support ticket submission via our website

• Direct email communication

• Live chat for quick questions and real-time assistance

We strive to respond to all inquiries within 24 hours on business days—and often much sooner.

Our support covers a wide range of needs, including:

• Installation guidance

• Technical troubleshooting

• General usage questions about our indicators

In most cases, we can help resolve issues directly through email or live chat. For more complex technical problems, we may offer remote assistance via a secure screen-sharing session using tools like AnyDesk.

Our goal is simple: to ensure you can use our products smoothly and successfully. We treat every support request with care and attention, and we’re not satisfied until your issue is fully resolved.

In short, ICF Market’s customer service is professional, responsive, and dedicated to helping you at every step.

We respect your privacy and are committed to protecting your personal information.

Any data we collect from you—such as your name, email address, and billing information—is used solely for the purpose of:

• Fulfilling your orders

• Providing customer support

• Managing your account and licensing

All usage complies with our official Privacy Policy.

We do not sell or share your personal data with any unrelated third parties. For example, when you make a payment, your information is processed securely through trusted payment providers, and we retain only the necessary records for transaction and licensing purposes.

To protect your data, we implement appropriate technical and organizational security measures designed to safeguard against unauthorized access, loss, or misuse.

You can find the complete details in our Privacy Policy page, which clearly explains:

• What data we collect

• How we use it

• How it is stored and protected

• Your rights regarding your information

In summary:
ICF Market takes customer privacy seriously. Your information is kept confidential, secure, and is used only to serve you as our customer.

Yes – ICF Market is an officially approved NinjaTrader® vendor and a legally registered company in the United Kingdom (Company No. 15566563).

We have met all the necessary requirements to be recognized as an authorized third-party provider within the NinjaTrader ecosystem, which reflects our trustworthiness and professional standing.

All transactions made through our platform are processed securely using trusted and reputable payment methods. We accept a variety of reliable payment options, including bank transfers via Wise, PayPal, and even cryptocurrency, ensuring that your purchase is both flexible and secure.

In short, when you buy from ICF Market, you can do so with complete confidence—knowing you’re working with a verified vendor whose services and payment systems meet the highest standards of safety and reliability.

Yes – Our indicators and add-ons are built exclusively for NinjaTrader 8, the latest version of the NinjaTrader® platform.

They are not compatible with other trading platforms or with older versions like NinjaTrader 7. You can use our tools with any edition of NinjaTrader 8, including the Free, Lease, or Lifetime license versions.

For the best performance, we strongly recommend using a reliable real-time data feed that includes both tick and Level II market data. Since our indicators are volume-based and rely on detailed order flow information, a quality data provider is essential. For example, futures data from NinjaTrader Continuum or Kinetick delivers the Level II depth required for tools like the footprint chart.

In summary:
To fully utilize our indicators and achieve accurate results, you’ll need:

• NinjaTrader 8 installed on a Windows PC

• A real-time data feed with tick and Level II data

After your order is completed, you’ll receive immediate access to download your software and begin the licensing process.
As soon as your payment is processed, a download link and installation instructions become available—typically sent by email and/or shown in your account.

We will then generate your personal license key and send it to your email within approximately 24 business hours of purchase. This license key (activation code) unlocks the indicator on your NinjaTrader platform.

In summary:

• You’ll get the indicator download and setup instructions shortly after payment.

• You’ll receive your official license key by email within about 24 business hours.

• Use the key to install and activate your new ICF Market add‑on in NinjaTrader.

Our standard license is for a single user on one computer at a time.

Each purchase grants you a non-transferable license to use the software on one machine, identified by a unique Hardware ID. If you wish to use the indicator on a second computer, a separate license is typically required.

However, we understand that traders may upgrade or replace their hardware. If you switch to a new PC, you don’t need to repurchase the software. Simply contact our support team, and we’ll assist you with transferring your license. This involves deactivating the old installation and activating the product on your new device.

In some cases, we may offer discounted pricing for a second license or multi-PC usage, depending on your situation.

Key takeaway:
Your license is securely tied to your hardware for protection, but if you’re upgrading or replacing your computer for personal use, we’ll fully support you in transferring or reactivating your license.

Yes – When you purchase an ICF Market product, you receive a lifetime license with free updates.

There are no recurring fees or subscription charges for continued use. Your one-time payment gives you permanent access to the product, along with free updates, enhancements, and bug fixes for the specific item you purchased.

For example, if we introduce new features to the indicator or make updates for compatibility with a newer version of NinjaTrader, you’ll be able to download the updated version at no additional cost.

This policy ensures that your investment stays valuable and up-to-date over time.

Note: If we release a completely new product or a major version overhaul, it may be offered separately. However, all routine updates and improvements to your purchased tools are always free.

Currently, we do not offer free trials of our paid indicators.

All sales are final, so we strongly encourage you to carefully review each product’s descriptions, screenshots, documentation, and any available videos before making a purchase.

If you have any questions about how a specific tool works, feel free to contact us — we’re happy to offer detailed explanations, walkthroughs, or even a live demo session to help you understand the software’s features. This is our alternative to traditional trial access.

Our policy aligns with many providers of professional trading software:
Since our tools are digital and easily copyable, we do not offer trial versions openly, and we do not provide refunds once a license has been issued.

That said, we stand by the quality and performance of our products. Our support team is always available to answer your pre-sale questions and help you make an informed decision before purchasing.

Yes – In addition to our off-the-shelf indicators, ICF Market offers custom NinjaScript development for the NinjaTrader® platform.

Our team includes experienced C# developers who are also seasoned traders, uniquely positioned to turn your trading ideas into fully functional tools. Whether you need a custom indicator, a strategy, or a specialized NinjaTrader add-on, we can build it to your exact specifications.

If you have a unique trading concept or strategy that you’d like to automate, just reach out to us with your requirements. We’ll discuss your idea, define the scope, and provide you with a development quote.

Our past custom projects have included:

• Tailored order-flow analysis tools

• Fully automated trading strategies

• Advanced volume-based and Level II indicators

As an official NinjaTrader vendor, we are committed to delivering high-quality, efficient, and reliable code that meets your trading needs.

In short: If the NinjaTrader tool you need doesn’t already exist, ICF Market can likely develop it for you—professionally, securely, and with your strategy in mind.

Absolutely – We’re committed to helping our customers succeed through a range of educational resources.

1. Product Documentation & User Guides
   Each indicator or tool you purchase comes with detailed documentation or a user guide to help you install, configure, and use the software effectively.

2. ICF Market Trading Academy (Blog)
   We regularly publish articles, tutorials, and tips on our blog to deepen your understanding of volume analysis and order-flow trading. These resources are ideal for traders who want to sharpen their skills and learn how to interpret complex market data.

3. Comprehensive Trading Course
   For those who want a more structured and in-depth learning experience, we offer a complete Volume & Order Flow Trading Course.
   This course includes:

• 30+ detailed video lessons

• Advanced trading strategies using our custom indicators

• Real-world use cases and setups
  While entirely optional, the course is a valuable resource for mastering the methodology behind our tools.

1. Ongoing Support & Best Practice Guidance
   Even if you don’t enroll in the course, our support team is always available to answer your questions and guide you through best practices for using our indicators effectively.

In summary:
We provide everything from user documentation and blog tutorials to a full-length training course, all designed to help you get the most out of our products and grow as a trader.